A Message from the Board

Submitted by-

Co-Chairperson Robert D. Carr,  U.S. Postal Service

Co-Chairperson Industry Edward de la Garza, Trinity University



The Postal Customer Council network has accomplished much in the past 54 years (1961-2015).

The PCC program began in 1961 with the formation of local mailer councils, known as Citizens Advisory Councils. The former Post Office Department organized the councils to improve communications between customers and local managers. In 1971, the Citizens Advisory Councils were renamed Postal Customer Councils.

Among the early PCCs were the Greater Dallas PCC and the Baltimore PCC, both established in 1961.

Today, there are more than 200 PCCs representing more 100,000 active mailers.

As it has since 1961, the Postal Service supports the PCC network with management and resources, and it views the PCC Network as an important alliance for improving customer service, customer satisfaction and sustaining a viable Postal Service well into the future.

The purpose of Postal Customer Councils is to strengthen the working relationship between the USPS and its customers. The information on this site is intended to provide customers with information on the San Antonio PCC.

SAPCC Mission Statement 

* Foster and maintain a close working relationship between mailers and the United States Postal    Service.
* Share information about new and existing Postal Service products, programs, regulations, and procedures.
* Facilitate the interchange of ideas among mailers and Postal Service officials.
* Help members and their organizations grow and develop professionally through focused educational programs.